Shipping policy

Processing time for orders are 7-10 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Extended delays can also occur during the months of April-May and November-December. Your order may be shipped 3-5 business days once completed. Delivery dates are estimated, not guaranteed. We do not offer express/overnight shipping at this time.

Once the order ships, a tracking number will be emailed to you. The e-mail will contain shipment details, your tracking number, and a link to the USP site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. All orders are shipped via USP.

Please note we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USP to international mail carriers.

If you have not received a tracking number after 3 business days, please email us at elovelycreations@gmail.com. Please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.

Also, please be sure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.

Changes After Order Is Submitted 

We will attempt to make the change or cancel your order within the same day your order is place. If you contact us after the day you placed your order, we cannot guarantee the order can be changed or cancelled. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. We can only ship to the address entered in PayPal checkout. If your address is incorrect, please email elovelycreations@gmail.com immediately.

Package Is Undeliverable

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at elovelycreations@gmail.com and we will instruct you on how to proceed. If your package is return to our facility, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable, etc. address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund shipping fees.

Payments

We accept payments via Credit Card via PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card in to avoid delays or declines.

We’re Sorry, We Do Not Accept: CODs, Layaway plan, Personal Checks, or Money Orders.

**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.